Technical & Field Officer

Job description

Job Location: Kuala Lumpur, Malaysia
Duration: Full-time position
Start Date: ASAP
Compensation: RM3,800 – 4,500 per month

Job Summary:
The Technical & Field Officer will support the technical delivery and ongoing performance of ENACT’s community energy systems, with a strong focus on field-based implementation support in rural project sites. The role works closely with ENACT’s technical team to support installer supervision and quality assurance, commissioning and troubleshooting, and capacity building through practical training and support for Village Energy Committees (VECs), installers, and local partners to strengthen day-to-day technical operations and the long-term sustainability of systems.

In addition, the role will own the hands-on implementation of ENACT’s techno-economic assessment and energy modelling work to support planning and decision-making (e.g., scenario analysis, assumptions documentation, results interpretation, and write-ups), with methodology guidance and review provided by ENACT technical leadership. This is a hands-on role requiring strong practical judgement in the field, disciplined documentation, and comfort working with data and analytical tools.

This role strengthens ENACT’s technical quality assurance, engineering documentation, and high-stakes technical decision-making, working closely with the Energy Systems & Technical Operations Lead.

Responsibilities:

● Provide technical quality assurance and design/commissioning review support, including escalation troubleshooting and higher-risk technical reviews, in coordination with the Energy Systems & Technical Operations Lead.
● Support the development and improvement of practical technical standards, templates, and checklists (e.g., QA/QC checklists, commissioning forms, as-built documentation standards) to improve installation quality and consistency.
● Support selected site visits, technical assessments, commissioning, and performance verification of PV and balance-of-system components; document findings, corrective actions, and lessons learned for continuous improvement.
● Support technical capacity building for installers, Village Energy Committees (VECs), and local partners through targeted training sessions and practical operational guidance (in coordination with programme/community teams as needed).

● Support smart meter implementation and technical monitoring workflows, including validation of installations, data checks, and maintaining structured monitoring logs and field documentation.
● Maintain and improve technical documentation and engineering records (e.g., single-line diagrams, BoQs, technical specifications, installation records, O&M materials), ensuring version control and audit-ready filing.
● Lead technical procurement planning by defining specifications, reviewing technical suitability of equipment, and preparing comparative assessments; final purchasing decisions and execution sit with the Operations & Finance team.
● Lead the hands-on implementation of ENACT’s techno-economic assessment and energy modelling work, including preparing inputs, documenting assumptions, running scenarios, interpreting outputs, and writing up results, with methodology guidance and review from ENACT technical leadership.
● Provide technical inputs for project reporting, partner updates, and proposals by synthesising field findings and modelling outputs into clear written materials and evidence packages.
● Identify technical risks, recurring quality issues, or operational bottlenecks early and propose practical solutions to improve reliability, safety, and sustainability across ENACT’s community energy systems.
● Support community-facing technical engagement by explaining system operation and safety, gathering operational feedback from users/VECs, and delivering practical training to strengthen local system management (in coordination with programme/community engagement staff).
● Support additional technical and field operations tasks across ENACT’s community energy portfolio as organisational priorities evolve.
● Reports to the Technical & Research Manager and works closely with the Energy Systems & Technical Operations Lead on technical delivery, quality assurance, and field coordination.

Qualifications/Requirements:

● Bachelor’s degree in Electrical Engineering, Energy Engineering, Renewable Energy, Mechanical Engineering, Mechatronics, Physics, or a related technical field (or equivalent relevant experience).
● Minimum 2–4 years of experience in decentralised/off-grid energy systems, solar PV implementation, commissioning, O&M, technical support, or related field engineering roles.
● Practical understanding of PV systems and balance-of-system components (e.g., inverters, batteries, protection systems, wiring) and comfort troubleshooting field issues.
● Experience applying QA/QC practices in the field, including documentation of issues, corrective actions, and lessons learned.
● Demonstrated ability to work with data and structured documentation, including strong spreadsheet skills.
● Experience conducting or supporting techno-economic assessments and/or energy modelling; ability to implement modelling workflows (inputs, assumptions, scenarios, interpretation, write-ups).
● Strong written and verbal communication skills in English; Bahasa Malaysia proficiency required.

● Comfortable working in rural or resource-constrained environments and willing to travel frequently to project sites (including Pos Titom and other locations as required).
● Proficient in common productivity tools (Google Workspace and/or Microsoft Office), with strong competency in document preparation and spreadsheets.
● Legal permission to live and work in Malaysia.

Desired Characteristics:

● Strong practical judgement and a quality-first mindset; able to identify issues early and propose workable solutions in the field.
● Experience supporting field teams or infrastructure deployments, including working effectively with installers/contractors and rural site conditions.
● Comfortable engaging with communities in practical, respectful ways to deliver technical training and translate user feedback into operational improvements.
● Calm, hands-on troubleshooting approach, with good attention to safety and reliability.
● Strong documentation and reporting skills; disciplined with version control, field logs, and technical records.
● Strong analytical skills, including ability to manage datasets and track technical information in spreadsheets; comfortable with scenario-based analysis and assumptions.
● Able to work independently and manage tasks proactively while maintaining coordination with supervisors and escalation processes.
● Comfortable working in small, fast-moving, multicultural teams and coordinating across technical, operations, and community-facing staff.
● Comfortable supporting and guiding junior team members or interns where needed.
● Knowledge of the energy access sector and decentralised energy systems (including Southeast Asia contexts) is an advantage.
● Values aligned with ENACT’s mission and committed to respectful, inclusive collaboration with partners and communities.

Application Process:

To apply for the Technical & Field Officer position, please submit your resume to recruit@enactpartners.org with the subject line “Technical & Field Officer,” outlining your relevant experience. We aim to respond to your application within one (1) week upon submission. Upon being selected, we will contact you to arrange an online interview at a mutually agreed time and date. We look forward to learning more about your skills, motivations, and envisioning how you might contribute to our team.

Diversity Statement:

Energy Action Partners is committed to creating a diverse and inclusive work environment where everyone feels valued, respected, and supported. We believe that a diverse team enriches our organization, enhances our perspectives, and is crucial to achieving our mission. We welcome applicants from all backgrounds, cultures, and experiences. We are committed to equal employment opportunities and strive to provide an inclusive and barrier-free recruitment process. If you require any accommodations at any stage of the application process, please let us know, and we will be happy to assist.

About Energy Action Partners:

Energy Action Partners (ENACT) is an international non-profit organization dedicated to expanding individual opportunity and strengthening communities through collaborative projects, activities and educational programs focused on improving access to sustainable energy services.

Contact:

For more information, please contact recruit@enactpartners.org.