Software Product Researcher
Job description
At Okra Solar, we’re on a mission to bring Power to the People by unlocking opportunities through energy access for everyone in the world.
This contract exists to capture the needs, pains, and journeys of our customers — and ultimately enable the product team to use your research to shape the future of our software. You’ll spend time with developers, technicians, and end-users, translate feedback into insights, and help the product team build things that actually work in the Nigerian context.
- Understand the whole software product deeply.
- Major deliverables are customer research-based. This requires – planning and conducting interviews, shadowing, field-testing, etc.. Join customer-facing meetings or trainings to observe, dissect, and capture customer needs and pains.
- Quickly learn from a user’s confusion, misuse, or even silence, and capture those insights
- Translate feedback and field notes into distilled insights and recommendations with the rest of the Product team.
- Field time – spend time in customer offices, field offices, warehouses, and villages to engage with the end-to-end journey from sales to installation to ongoing usage and maintenance.
- Get early software prototypes into end-user hands for feedback, observation of real-world usage, testing assumptions, and identifying risks early.
- Need to be comfortable handling software prototypes.
- Collaborate closely with the product team to ultimately influence key roadmap and design decisions.
Required Skills
We are looking for someone who has skills in some, if not all of these areas:
- 3+ years in customer-facing roles that also required field work, interviewing, product research, or something similar.
- Experience working in or around software, energy, infrastructure, mobility, fintech, etc. Familiarity with Nigeria market constraints, and with rural context.
- Intuition for UX – thinks about customer journeys, painpoints, identifies friction or confusion.
- Product mindset – asks “why”, doesn’t just listen to what customers say they want on the surface.
- Patient, observant, and curious – you’re not trying to sell or convince someone of your perspectives, you’re trying to learn and understand the customer needs.
- Diligent in communicating and documenting findings.
Nice-to-Have
- Experience in an international startup environment or multi-national company.
- Training in user research, product discovery, service design.