2-3 years


25 June, 2024

Technical Support Engineer

Job description

We are looking for energetic, passionate and customer service driven individuals to join our team in Colombia. Your main aim will be to provide a high level of technical support to our customers, as we strive to deliver best in class products, services and on-going support. This position will support entire America’s region, including LATAM, US and Canada.

About the role

  • Frontline customer support that resolves technical issues for all ComAp LLC products
  • Respond to customer’s technical inquiries and provide input regarding solutions
  • Test and analyze equipment failures to evaluate cause and determine corrective actions
  • Support operations by controlling the release of product designs and processes, within production
  • Communicate effectively and professionally with customers via telephone and email
  • Take ownership of technical issues within the organization and communicate on behalf of the customer
  • Assist in the assessment of problematic areas and suggest additional products/services that are helpful to the customer
  • Diagnose, differentiate and convey hardware and software non-conformances
  • Maintain proficiency amongst the entire ComAp LLC product lines
  • Quality awareness and the ability to identify future malfunctions, defects and problems

About you

  • Candidate must be bilingual (Spanish & English)
  • AS Degree in Mechanical or Electrical Engineering or 2-3 years of experience in a relevant field
  • Knowledge of PLC or Microprocessor based controls, software and logic
  • Knowledge of reciprocating engines, generators, pumps, compressors or other industrial equipment
  • Proficient with Excel, Word, and Power Point
  • Ability to communicate with all levels in the organization
  • Flexibility to respond to changing business needs