Global Technical Support Engineer
Job description
Your daily work will include the following:
- Frontline customer support that resolves technical issues for all ComAp LLC products
- Respond to customer’s technical inquiries and provide input regarding solutions
- Test and analyse equipment failures to evaluate cause and determine corrective actions
- Support operations by controlling the release of product designs and processes, within production
- Communicate effectively and professionally with customers via telephone and email
- Take ownership of technical issues within the organisation and communicate on behalf of the customer
- Assist in the assessment of problematic areas and suggest additional products/services that are helpful to the customer
- Diagnose, differentiate and convey hardware and software non-conformances
- Maintain proficiency amongst the entire ComAp LLC product lines
- Quality awareness and the ability to identify future malfunctions, defects and problems
What we expect from you:
- Candidate must be bilingual (Spanish & English)
- AS Degree in Mechanical or Electrical Engineering or 2-3 years of experience in a relevant field
- Knowledge of PLC or Microprocessor based controls, software and logic
- Knowledge of reciprocating engines, generators, pumps, compressors or other industrial equipment
- Proficient with Excel, Word, and Power Point
- Ability to communicate with all levels in the organisation
- Flexibility to respond to changing business needs
What we offer:
- Competitive salary plus a performance based bonus
- Participate in exciting projects with the global as well as regional
- Enjoy flexibility as one of our company´s values – possibility to work from home
- Be part of a Czech-based company that successfully sells its products to more than 100 countries around the world