Connected Energy’s smart meters for solar PV and biogas allow off-grid energy businesses to digitise and scale.
Our low-cost tech for biogas and solar is bringing new opportunities for off-grid energy businesses in over 15 countries. Our products reduce costs for our customers, enabling them to deliver clean electricity and cooking fuel to those in hard to reach places.
The Connected Energy team is based in the UK and India, and serves the global energy access market.
Salary: Negotiable, expected range 10 - 15 Lakhs per annum
Term: Full-time (5 days per week): 3-month probation, permanent thereafter
Location: Bengaluru, India
Application deadline: 28th May 2021
Application procedure: The first stage of the recruitment process is ‘blind’ - see ‘How to Apply’ at the bottom of this advert and apply here https://connectedenergy.net/careers
Connected Energy is a tech company that builds smart metering products, mainly for use in off-grid, rural environments. We work across the clean electricity and cooking domains; building tools that energy companies need to manage their delivery of solar electricity and biogas for cooking. Our aim is to empower 100s of companies with digital tools that enable them to scale up, and provide better customer service. We are fully committed to playing our part in achieving Sustainable Development Goal 7: Ensuring access to affordable, reliable, sustainable and modern energy for all.
We are looking for a Technical Service Manager to provide enterprise-level assistance to our customers, and manage internal technical operations to ensure company and client targets are met. You will diagnose and troubleshoot hardware, comms and software problems, assigning work to others in the team and managing the delivery of technical resolutions. You will be in direct contact with customers, using email and chat applications to give clients quick answers to tech issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
You will also develop policies and strategies for the timely resolution of critical technical issues, and work across the technical team (software, hardware, manufacturing) to ensure work conforms to acceptable standards of quality service. In addition, you will also proactively set up and run product tests to provide insights to our product team. You will join a new team in Bangalore and work with our team in the UK.
To be qualified for this role, you should have excellent knowledge and passion for electronics, comms and software products, be highly organised and able to effectively manage people. Knowledge of IoT technologies and communications protocols is a bonus. Ultimately, you will be a person our customers trust, and our team relies on as a public face of the company.
We are looking for someone with passion and understanding of the energy access sector and/or ICT4D. So if you are clued up on energy access and you’re naturally a helper and a people person, enjoy assisting people with technical issues and are able to explain technical details simply, we’d like to meet you.
We are a start up offering a highly dynamic and interesting environment to work in with staff in the UK, USA and India. Our work is important to us, but more importantly it stands to be impactful to many others - as we enable companies to scale up their clean electricity and cooking businesses. Working at Connected Energy offers:
Openness, Kindness, Fearlessness, and Adaptability are the values we believe make us the social enterprise we are. We’re looking for someone who will help us shape this culture in our technology team as it evolves. Connected Energy is committed to having a diverse and inclusive workforce.
To apply for this position please take a good look at our website www.connectedenergy.net to see if you like what we do - then fill in the questionnaire here (https://connectedenergy.net/careers) to submit your application, please also submit your CV at this stage.
This first stage of the process will be assessed ‘blind’, i.e. members of our team will assess your answers independently, and will not know who has submitted them. CVs for those with the highest scoring questionnaire submissions will then be assessed and shortlisted candidates will be invited to interview.
Questionnaires and CVs must be submitted by 28th May. This is the only way to apply, please do not send us any other correspondence apart from clarifications on the job or the process.
28 May 2021