Company Description

SunCulture unlocks the potential of smallholder farmers by powering their farms and their homes. Their base system comes with ClimateSmart, the most powerful energy system in its class, as well as agricultural and household appliances, such as award winning solar water pumps, irrigation systems, TVs, and lights. SunCulture is the only company in Africa that serves both the rural household and the farm with a single IoT-enabled energy system.

SunCulture has direct distribution across Kenya and operates in several other Sub-Saharan countries through distribution partners. SunCulture is the largest distributor of off-grid solar water pumps in Africa.

Job description

Role brief

SunCulture has reached an exciting phase in its development and is poised for significant growth. The organisation needs an experienced Product Manager to take the lead with respect to existing product improvements and internal product support. The role is key to the growth of the organisation due to its influence on customer satisfaction and hence SunCulture’s net promoter score. To thrive in this role, you should have a deep passion for understanding customer needs and translating them into actionable insights. This requires a versatile skill set, including market/customer research, project management, and technical knowledge in both hardware and software. Strong written and verbal communication skills are a must - you should be equally comfortable discussing new product initiatives with SunCulture executives and interviewing customers in the field.

This role requires significant time (~30%) in the field developing improvements to SunCulture’s existing products alongside SunCulture’s core smallholder farmer customer base in Kenya.

About the role

Existing Product Improvement:

  • Manage lab and field tests of SunCulture products to generate quantitative performance data (e.g. pump efficiency, yield impact drip vs. sprinkler vs. mist, etc.), this data will be used to determine improvements to existing products.

  • Own technical product aftersales; work closely with after-sales engineers to resolve product bugs identified through analysing maintenance reports and evaluating product designs.

  • Engage customers and staff to not only measure satisfaction with existing products (NPS) but also to solicit ideas for product improvements.

  • Work closely with the VP of Engineering to identify design enhancements to continuously improve the user experience of all existing products.

  • Define and implement standard testing procedures for design changes and bug fixes.

  • Manage the integration of approved design changes and bug fixes into the supply chain.

  • Maintain a close relationship with the VP of Engineering to ensure knowledge transfer and a smooth transition of products from New Product Innovation to Existing Product Improvement.

Leadership:

  • Build, inform and act as an ambassador for a culture of human-centered product design.

  • Scale-up, mentor, and coach a highly efficient and hands-on product design team.

  • Train the team on all changes to products to ensure the quality control, sales, installation, and maintenance teams are knowledgeable on all existing products.

  • Manage the performance of the team in line with agreed upon quarterly KPIs.

  • Collaborate with individuals from various departments to meet the requirements and development timelines for existing product improvements.

About you

  • 3-5 years of experience in Human-centered design (HCD), a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

  • You have a proven track record of shipping high-impact products, preferably in a combined hardware and software business.

  • Bachelors degree in electrical or mechanical engineering, product design, business, or other relevant fields; Masters degree preferred.

  • Experience conducting quantitative and qualitative customer research, both in the form of surveys and in-person interviews.

  • Experience working in sub-Saharan Africa preferred.

  • Able to fluently communicate in English; Swahili is a plus.

  • Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organised, and meet deadlines.

  • Hands-on, detail-oriented, and with strong execution skills.

  • Good communication skills and should ensure information communicated is clear and timely.

  • Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction.

  • Organised and an expert in time management.

  • Thrive in resources constrained environments.

  • High integrity values with discretion in using budgetary allocation for the department.

  • A proven record of ability to work with minimal supervision.

  • Proactive, collaborative, organised, and curious problem solver with a “can-do” attitude.

Source

Deadline:

As soon as possible