ARE Member Futurepump is laying down a warranty challenge to the off-grid sector
4 August 2021 – ARE Member Futurepump, a leading manufacturer of solar irrigation pumps, is today doubling its current five year parts & labour warranty on its products to ten years.
Managing Director Toby Hammond said “With over 9,000 solar pumps sold, with some operating daily in harsh conditions for well over five years, we are now confident to underline our commitment to farmers by increasing our comprehensive warranty to ten years”.
He continued: “Too many impactful devices for off-grid customers are not built to last. As an industry, if we are serious about serving low-income customers in the global south countries, we should not be distributing poor quality throwaway products. We should also be making solid arrangements for future servicing rather than just hoping that breakdowns won’t happen. I therefore challenge our friends and competitors in this nascent industry to match our ten year warranty today”.
Futurepump’s range of solar pumps are built to last, and designed to be both robust and easy to maintain. The company sells through accredited partners in 22 countries, and supplies each farmer with a kit of spare parts and tools. The pumps start at a retail price of $395.
The solar pumps are used by one-acre farmers to irrigate fruit and vegetable crops. This increases their farm incomes and reduces their reliance on erratic rainfall or expensive, polluting petrol or diesel water pumps.
Futurepump states that during the ten years following the purchase of a pump, all customers will be able to access free-issue spare parts, and associated servicing assistance to keep their solar pumps running smoothly. Futurepump also commits that every spare part -even for discontinued models- will remain available for this period. The increased warranty also applies retrospectively to any SF2 or SE1 model already sold. To be eligible, customers simply activate their warranty at http://warranty.futurepump.com.
Countries where Futurepump’s products are currently sold: Angola, Benin, Burkina Faso, Ethiopia, Gambia, Ghana, Guinea-Bissau, India, Kenya, Madagascar, Malawi, Mali, Mozambique, Nepal, Nigeria, Papua New Guinea, South Sudan, Uganda, Zambia and Zimbabwe
https://futurepump.com/were-laying-down-a-warranty-challenge-to-the-off-grid-sector/